Citation and Reference: Messersmith, Donald H. 1993. Lincoln Memorial Lighting and Midge Study. Unpublished report prepared for the National Park Service. CX-2000-1-0014. N.p The Lincoln Memorial and the 5-Why’s: If you ever get a chance to visit Washington D.C., take the time to visit the Lincoln Memorial. Abraham Lincoln was the 16th President of the United States and led the country through the Civil War. The memorial erected in his honor is over 180 ft wide and over 99

GOT ME THINKING! Four components of Deming’s path to ‘profound knowledge’: Recently, I read W. Edwards Deming’s paper titled “Foundation for management of quality in the Western world,” presented way back in 1989 at a conference in Osaka, Japan. One of the concepts that Deming introduced in this paper – “profound knowledge” – struck a chord with me. First and foremost, for those of you who don’t know who W. Edwards Deming is, just Google his name. You will learn a lot about q